Removing Configuration for Exclaimer Cloud - Signatures for G Suite

Scenario

You have been using Exclaimer Cloud - Signatures for G Suite, but now wish to remove this configuration from G Suite.

Solution

Steps detailed here will stop Exclaimer Cloud - Signatures for G Suite (a) applying signatures server-side (G Suite) and (b) synchronizing signatures client-side (Gmail). 

Note: This process does not remove existing signatures from Gmail, or restore any signatures that were present before Exclaimer Cloud - Signatures for G Suite was installed.

If you are sure that you wish to proceed, follow steps below (detailed in four stages):

Stage 1: Removing the Exclaimer Cloud app

  1. Access the G Suite Admin Consolehttps://admin.google.com.

  2. Select Apps:

    remove_gsuite_1.png
  3. Select Marketplace apps:

    remove_gsuite_2.png

  4. Select Exclaimer Cloud:

    remove_gsuite_3.png

  5. Click the Remove App ('trash') icon, in top right of the screen.

  6. Follow on-screen instructions.

    Note: It may take up to 48 hours for Google to replicate this change to all data centres. During this period, Exclaimer may still be able to access your data. 

Stage 2: Removing the Exclaimer Cloud Content Compliance Policy

  1. Access the G Suite Admin Consolehttps://admin.google.com.

  2. Navigate to Apps > G Suite > Settings for Gmail > Advanced settings > General Settings > Compliance.

  3. Locate the content compliance policy, related to Exclaimer Cloud:

    remove_gsuite_4.png
  4. Select Delete to remove this policy.

  5. Click SAVE at the bottom of the window, to confirm these changes:

    remove_gsuite_5.png

    Note: It may take up to 1 hour for Google to apply these changes.

Stage 3: Removing the SMTP Relay Service

  1. Access the G Suite Admin Consolehttps://admin.google.com.

  2. Navigate to Apps > G Suite > Settings for Gmail > Advanced settings > General Settings > Routing.

  3. Locate the SMTP relay service policy, related to Exclaimer Cloud:

    remove_gsuite_6.png

  4. Select Delete to remove this policy.
  5. Click SAVE at the bottom of the window, to confirm these changes:

    remove_gsuite_5.png

    Note: It may take up-to 1 hour for Google to apply these changes.

Stage 4: Removing the Exclaimer Cloud host

  1. Access the G Suite Admin Consolehttps://admin.google.com.

  2. Navigate to Apps > G Suite > Settings for Gmail > Advanced settings > Hosts.

  3. Locate the Host related to Exclaimer Cloud:

    remove_gsuite_8.png
  4. Select Delete to remove the required host (there is no confirmation step for this).

    Note: It may take up-to 1 hour for Google to apply these changes.

 

Haven't found a solution to your problem?

Please click the button below, login to the Exclaimer Cloud portal and raise a support ticket. A member of the Exclaimer Support team will then be in touch.

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