About signature synchronization in Exclaimer Cloud - Signatures for G Suite

The following sections are included in this article:

Overview

Exclaimer Cloud - Signatures for G Suite, incorporates two ways to apply signatures: 

  • Server-side (G Suite). Signatures are applied AFTER emails have been sent. Users compose and send messages from any client/browser/device, without signatures. The message is then routed to our Cloud service, where the first applicable signature is applied.  
  • Client-side (Gmail). Signatures are synchronized to users' Gmail. When users compose messages in Gmail, they can choose to add a synchronized signature to the message (so they see the signature that recipients receive).

Flexible setup options, mean that you can choose to set up your subscription for server-side AND client-side, or for client-side only.

How are signatures synchronized with Gmail?

The synchronize process is achieved by completing relevant setup in the G Suite Admin Console.

The synchronize process checks Exclaimer Cloud - Signatures for G Suite, looking for signatures which have been defined to synchronize with Gmail. When a Gmail signature is found, its settings (users/groupssignature rulesdate and time) are checked - and the FIRST applicable signature found is synchronized as the default Gmail signature for the the user.

Note: Signatures are checked in the sequence that they are displayed on the Home page. 

How often are signatures synchronized to Gmail?

Signatures are synchronized to Gmail every hour however, if a signature template is saved, this will trigger an immediate sync.   

What is the user's experience in Gmail?

When a user composes an email in Gmail, the appropriate signature (as synchronized from Exclaimer Cloud - Signatures for G Suite) is displayed in the message (so they see the message, exactly as recipients do).

How does Exclaimer Cloud handle messages where a synchronized signature has already been applied in Gmail?

If you've opted for a server-side AND client-side setup, users can choose to add a synchronized signature as they compose messages in Gmail - but these messages are still routed to Exclaimer Cloud, for processing (where text matching ensures that a duplicate signature is not applied).

Exclaimer Cloud - Signatures for G Suite, looks for a text match between the message content, and the text content of signatures that are set to synchronize with Gmail (via signature rules). Then:

  • If a text match is found, signature processing stops and the email message is routed back to G Suite, for delivery (no signature is applied here because signature content has been detected in the message).
  • If no text match is found, Exclaimer Cloud applies an applicable signature, before routing the message back to G Suite. 

Sounds good - how can I get started?

If you're a new Exclaimer Cloud - Signatures for G Suite user, and would like the ability to apply signatures BOTH server-side (via Exclaimer Cloud) and client-side (via Gmail): 

  1. Register for an Exclaimer Cloud account and then create an Exclaimer Cloud Signatures for G Suite subscription
  2. Configure your subscription for Exclaimer Cloud AND Gmail
  3. Define signature rules for BOTH server-side (G Suite) AND client-side (Gmail)

If you're a new Exclaimer Cloud - Signatures for G Suite user, and would like to apply signatures client-side (via Gmail) ONLY: 

  1. Register for an Exclaimer Cloud account and then create an Exclaimer Cloud Signatures for G Suite subscription
  2. Configure your subscription for Gmail only
  3. Define signature rules for client-side (Gmail) only

If you're an existing Exclaimer Cloud - Signatures for G Suite user, with your system configured to apply signatures client-side (via Gmail) ONLY, you can add Exclaimer Cloud as follows:

  1. Configure Exclaimer Cloud for your existing subscription
  2. Define signature rules for BOTH server-side (G Suite) AND client-side (Gmail)

Haven't found a solution to your problem?

Please click the button below, login to the Exclaimer Cloud portal and raise a support ticket. A member of the Exclaimer Support team will then be in touch.

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