Disclaimer is appended to the email twice when using an Office 365 transport rule

Scenario:

You use Exclaimer Cloud to add signatures to email messages. Separately, you are using an Office 365 transport rule to append a disclaimer.

When sending a message, any disclaimer text is added to the email twice, with the Exclaimer signature added in between the two disclaimers.

Reason:

This issue occurs because when Exclaimer Cloud processes a message and passes it back to Office 365, the transport rule which adds the disclaimer is applied again.

Solution:

There are two solutions for this issue, summarised below.

Solution 1

Define required disclaimer text in Exclaimer Cloud. In doing so, Exclaimer Cloud appends the signature AND the disclaimer, so the Office 365 transport rule becomes redundant.

Solution 2

For this solution, we add an exception to the Office 365 transport rule:

X-ExclaimerHostedSignatures-MessageProcessed header matches 'true'

So, if an email has been processed by Exclaimer Cloud, it will not process the disclaimer rule - the disclaimer is added before the email is processed by Cloud. To do this, follow the steps below:

  1. Sign-in to the Office 365 admin portal (https://portal.office.com) as an administrator.
  2. At the Home page, click the icon at the top left of the screen and then select the Admin option from the resulting menu:

    office_365_admin_1_50.png

    The Office 365 admin center page is displayed.

  3. From the left-hand menu, select, select ADMIN > Exchange:

    office_365_admin_2_50.png

    The Exchange admin center page is displayed.

  4. From the left-hand navigation menu, select mail flow:

    office_365_admin_3_50.png 

    The mail flow page is displayed, with a row of options in a menu bar at the top:

    office_365_admin_4.png

  5. Select rules from the menu bar to display the rules list.
  6. Select and edit the transport rule which is adding your disclaimer.
  7. Scroll down and click the add exception button: office_365_admin_5.png

    Note: If you don't see the add exception button, look for a More options… link and click it.
  8. Using the Except if… drop-down list, select A message header… and then matches these text patterns:

    office_365_admin_6.png

  9. Click the Enter text… hyperlink:
    office_365_admin_7.png
  10. When the specify header name window is displayed, enter X-ExclaimerHostedSignatures-MessageProcessed and click OK:

    office_365_admin_8.png
  11. Click the Enter text patterns… hyperlink:

    office_365_admin_9.png
  12. When the specify words or phrases window is displayed, type true (in lower case) and then click the + symbol to add this word to the list:

    office_365_admin_10_50.png

  13. Click OK.
  14. Click Save to complete the setup for this rule. 

    Note: Microsoft advise that a newly created transport rule may take up to one hour before it becomes operational.

 

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