What do I do if I change or add a new Office 365 domain?

Scenario:

You have changed your domain name, or acquired a new one. You are not sure what needs to be configured in Exclaimer Cloud to ensure that the new domain will be synchronized and that signatures are still added to messages.

Solution:

No changes are required in Exclaimer Cloud, provided that:

  • Data synchronization has completed (occurs automatically once a day but can be forced if required)
  • The new or modified domain is added to the same Office 365 tenancy that was used when signing up for Exclaimer Cloud
  • Messages are routed through the Exclaimer send connector in Office 365 (this is standard setup so, unless you have actively changed this setting, it will be correct)

Forcing data synchronization

Data synchronization occurs automatically, once a day. If required, follow steps below to force a manual synchronization:

  1. Log into the Exclaimer portal (portal.exclaimer.com).
  2. Click the Launch button for your subscription.
  3. Click the Settings button at the top of the page.
  4. Click the Start button under Office 365/Azure Active Directory Synchronization.

Haven't found a solution to your problem?

Please click the button below, login to the Exclaimer Cloud portal and raise a support ticket. A member of the Exclaimer Support team will then be in touch.

Raise a support ticket