Updated user data in Office 365 is not displayed in email signatures

Scenario:

You have updated user data and/or group memberships in Office 365, but email signatures for the associated users/groups do not include the updated details.

Reason:

Having updated user data or group memberships in Office 365, you must allow time for the changes to automatically propagate through Office 365/Azure - this happens automatically, usually within 1 hour.

After this, it needs to synchronize with Exclaimer Cloud - by default, data synchronization occurs once a day however, you can run this operation manually using instructions below.

Until both propagation and synchronization are complete, data changes will not be reflected in email signatures.

 

Solution:

To synchronize Office 365 data with Exclaimer Cloud manually, follow instructions below:

  1. Log into the Exclaimer portal (exclaimer.com).
  2. Click Launch.
  3. Click the Settings button at the top of the page.
  4. Access the Data Synchronization
  5. Under the Office 365/Azure Active Directory Synchronization heading, click the Start button.

Haven't found a solution to your problem?

Please click the button below, login to the Exclaimer Cloud portal and raise a support ticket. A member of the Exclaimer Support team will then be in touch.

Raise a support ticket