Updated user data in Office 365 is not displayed in email signatures


You have updated user data and/or group memberships in Office 365, but email signatures for the associated users/groups do not include the updated details.


Having updated user data or group memberships in Office 365, you must allow time for the changes to automatically propagate through Office 365/Azure - this happens automatically, usually within 1 hour.

After this, it needs to synchronize with Exclaimer Cloud - by default, data synchronization occurs once a day however, you can run this operation manually using instructions below.

Until both propagation and synchronization are complete, data changes will not be reflected in email signatures.



To synchronize Office 365 data with Exclaimer Cloud manually, follow instructions below:

  1. Log into the Exclaimer portal (exclaimer.com).
  2. Click Launch.
  3. Click the Settings button at the top of the page.
  4. Access the Data Synchronization
  5. Under the Office 365/Azure Active Directory Synchronization heading, click the Start button.

Haven't found a solution to your problem?

Please click the button below, login to the Exclaimer Cloud portal and raise a support ticket. A member of the Exclaimer Support team will then be in touch.

Raise a support ticket