Continuous prompts to enter Office 365 credentials when trying to access the settings page

Scenario:

After launching your Exclaimer Cloud subscription and clicking the Settings button, you are prompted to enter your Office 365 Global Administrator credentials. 

Note: Only Office 365 global administrators are permitted to access and modify the Exclaimer Cloud subscription configuration.

Having entered your Office 35 Global Administrator credentials and clicked OK, the page refreshes and returns to the Exclaimer Cloud subscription - or you are prompted to re-enter the credentials. The Settings page is never displayed.

 

Solution:

  1. Using your Global Administrator credentials, log into the Office 365 Admin Center (portal.exclaimer.com).
  2. In a new tab in the same web browser session, log into the Exclaimer Cloud portal (portal.exclaimer.com) and attempt to launch the settings page.

Haven't found a solution to your problem?

Please click the button below, login to the Exclaimer Cloud portal and raise a support ticket. A member of the Exclaimer Support team will then be in touch.

Raise a support ticket