Foreign characters are sometimes not displayed correctly on received messages

Scenario:

In some rare cases, special and/or accented characters may not be displayed as expected when the message is received, after a signature is appended.

Reason:

The most likely cause is that the character set in Microsoft Outlook is not set to send outgoing messages in Unicode (UTF-8).

Solution:

Configure the character set in Microsoft Outlook to send outgoing messages in Unicode (UTF-8). To do this:

  1. In Microsoft Outlook, select File > Options.
  2. Within Outlook Options, click the Advanced section (on the left-hand side).
  3. Under the heading International options, ensure that Automatically select encoding for outgoing messages is set to Unicode (UTF-8).
  4. Click OK to save changes.

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