Unable to complete onboarding for Exclaimer Cloud (or run the Connector Update Wizard with Multi-Factor Authentication enabled)

Scenario

You are unable to complete the onboarding process for Exclaimer Cloud, or the Office 365 connector setup wizard. Multi-Factor Authentication (MFA) is enabled for your Office 365 users.

Reason

Multi-Factor Authentication is a method of verifying who you are, above and beyond a username and password. Using Multi-Factor Authentication for Office 365, users are required to acknowledge a telephone call, a text message, or a smartphone app notification, having correctly entered their password. Sign-in is only possible after this second level of authentication has been confirmed.

To complete required setup for Exclaimer Cloud, you must specify credentials for a global administrator account, and a series of PowerShell scripts are executed. If the global administrator account requires Multi-Factor Authentication, these scripts will fail.

Solution

To complete the Exclaimer Cloud setup, you will need to configure an app password to use when prompted for the Global Administrator credentials in the wizard.

To create an app password please follow the guide here

Haven't found a solution to your problem?

Please click the button below, login to the Exclaimer Cloud portal and raise a support ticket. A member of the Exclaimer Support team will then be in touch.

Raise a support ticket