A common requirement is to define different versions of a signature, depending on whether the recipient is internal or external. For example, you may want to apply a signature with a sales image and full contact details for external recipients, but no image and brief details for recipients within your organization.
This article explains how this can be achieved for:
Messages applied via our Cloud service
For signatures which are applied via our Cloud service (i.e. not configured for deployment to email clients), follow steps below.
Note: Examples are shown here for an Exclaimer Cloud - Signatures for Office 365 subscription, but the same principle applies for other subscription types (e.g. G Suite).
- Log into the Exclaimer portal (portal.exclaimer.com) and Launch your subscription. All existing signatures (and signature folders) are displayed on the Home page.
- Hover your cursor over the signature that you wish to update and select the Signature rules option:
The Applies to... window is displayed with focus on Server-side options:
- Enable the internal recipients or the external recipients option, as required.
- Click OK to save changes.
Messages applied via email clients
If your subscription is configured to synchronize signatures with email clients (e.g. the Outlook Client for Exclaimer Cloud - Signatures for Office 365, or Gmail, for Exclaimer Cloud - Signatures for G Suite, it is not possible to treat internal and external email messages differently.
This is because the signature is automatically added as soon as the user chooses to create a new message, or to reply/forward an existing message. At this point, the message has not been sent and/or categorized by the client, as being internal or external.