Signatures are appended in the wrong location when underscores are used in the message body

Signatures are appended in the wrong location when underscores are used in the message body

Scenario:

You use Exclaimer Cloud to apply signatures, but find that that a signature is inserted in the wrong (usually quite peculiar) place for a particular message. This looks odd, and gives the impression that the message has ended abruptly.

When you examine the message body, you find that it includes a series of underscores – perhaps denoting the start/end of a section, or a ‘form’ field that needs to be populated with relevant information.

Reason:

Reply separators are used to determine where signatures should be placed in an email message. Wherever a reply separator is found, the signature is inserted just above it.

When replying to messages in Rich Text format, Microsoft Outlook (and other email clients/devices) identify a series of underscores (40 or more) as a reply separator. So, when the message reaches Exclaimer Cloud, the underscores inserted into the message body by the user are identified as a reply separator, and Exclaimer Cloud places the signature above it.

Solution:

This is standard behavior within Microsoft Outlook (and other email clients/devices), therefore users should avoid using a long series of underscores in the content of messages.

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