Do I need both "Receive from Exclaimer Cloud" connectors?

Scenario:

You have recently updated Exclaimer Cloud Office 365 connectors and notice that there are now two ‘receive’ connectors:

  • Receive from Exclaimer Cloud
  • Receive from Exclaimer Cloud v2

Reason:

The Receive from Exclaimer Cloud v2 connector is the updated version. The Receive from Exclaimer Cloud connector is left in place (but not used) after the update, in case of any queries.

Solution:

Providing sufficient time has been allowed (typically 48 hours) for the update to take effect and to ensure there are no queries, the Receive from Exclaimer Cloud connector can be deleted.

This will not impact mail flow or cause any kind of disruption to business operations.

Haven't found a solution to your problem?

Please click the button below, login to the Exclaimer Cloud portal and raise a support ticket. A member of the Exclaimer Support team will then be in touch.

Raise a support ticket